What Treatwell says about your data, and what it means
Treatwell states that even if you cancel your plan, you still own your data. That is a good thing to have in writing and not every platform says it. It settles the question people ask first, which is whether cancelling costs them their client list. It does not.
Treatwell also states that it does not sync with any other existing management system. That sentence shapes the whole move. There is no live connection between Treatwell and wherever you go next, so the transfer is a file out and a file in, done once and checked by a person. Plan for a handover rather than a switch.
Youzse has no named column profile for Treatwell the way it has for some other platforms, and we are not going to pretend the import is one click. What you get is a file upload where you match your columns to Youzse fields on screen, a preview before anything is written, duplicate checking so the same client is not created twice and the ability to roll a batch back if it went in wrong. That is the honest version.
Three things to settle before you cancel anything
- Get the export out first. Treatwell says you own your data after cancelling, but retrieving a file from an account you have already closed is a slower conversation than downloading one from an account that is still open.
- Your Treatwell listing and the reviews on it stay with Treatwell. Youzse can store a copy of review text, shown labelled as imported, which is not the same thing as inheriting a rating.
- Bookings will keep arriving through Treatwell until your listing is gone. Decide the date you stop accepting them and tell your regulars where to go instead, rather than letting them find a dead link.
What each side charges
| Treatwell | Youzse | |
|---|---|---|
| Monthly software fee | Referenced on the Treatwell partner pricing page, but the amount is not published for either the Freelancer or the Advanced plan and no VAT treatment is stated, so no figure is quoted here | From £19 a month for the business, with VAT treatment set out on the Youzse pricing page |
| New clients from the marketplace | 35% commission on first bookings made by new clients Treatwell brings you from the marketplace. Treatwell states no VAT treatment for that commission | 0% commission on new clients who find you through Youzse |
| Repeat and direct bookings | 0% commission on repeat bookings and on bookings made directly with the salon | 0% commission on new clients who find you through Youzse, so there is no first booking fee for a repeat to be measured against |
| Paying online in advance | A processing fee of 2.5% plus VAT, applied to a booking only if a client pays you online in advance | 2.5% plus 35p on card payments with the platform fee inside the rate and VAT treatment set out on the Youzse pricing page, applied whether the client pays online or in the chair |
| Free trial | No trial length is published. Start for free is a registration route rather than a stated trial period | 30 days with no card |
Treatwell figures taken from treatwell.co.uk/partners/pricing. The monthly software fee is referenced there without an amount, so this table leaves it out rather than estimating it. Treatwell states 2.5% plus VAT for online prepayment and states no rate at all for money taken in the salon, which means a business collecting most of its takings in the chair pays Treatwell nothing on those payments and would pay Youzse 2.5% plus 35p on them.
The export checklist
- Clients, with names, contact details and any notes the export carries
- Services with their durations and their current prices
- Bookings already in the diary, at the very least the next six weeks of them
- The things that are not records at all, such as your opening hours, your cancellation policy and your deposit rules
- A copy of your public review text, taken while the listing is still live
- A list of every place your Treatwell booking link appears, because each one gets changed by hand
Mapping the columns yourself is less frightening than it sounds
With no named profile for a platform, the Youzse importer falls back to asking you. It reads the headings in your file, shows them beside the Youzse fields and lets you match them up. Email to email, mobile to phone, birthday to date of birth. The wizard then runs the same way it does for every other source: read the file, match the columns, preview the result and commit the batch.
Two safety nets sit underneath that. Before anything is written, Youzse looks for a record that already matches, so a client who is in the system is not created a second time. After it is written, the batch can be rolled back, which turns a mapping mistake into a few minutes rather than an afternoon.
Do the client list first and check a sample by hand. Then services and prices, then staff, then bookings, because a booking needs its client, its service and its staff member to exist before it can attach to any of them.
Where the money lands after the move
| Scenario | On Treatwell | On Youzse |
|---|---|---|
| A new client finds you on the marketplace and books a first visit | 35% commission on that first booking, with no VAT treatment stated | 0% commission on new clients who find you through Youzse |
| That client comes back and pays in the salon | 0% commission on repeat bookings, and Treatwell states no rate for money taken in the salon | 2.5% plus 35p on the card payment, VAT treatment set out on the Youzse pricing page |
| A client books directly with you and pays online in advance | 0% commission on direct bookings, plus the processing fee of 2.5% plus VAT because the payment is online and in advance | 2.5% plus 35p on the card payment, VAT treatment set out on the Youzse pricing page |
Worked from the figures Treatwell publishes at treatwell.co.uk/partners/pricing. The monthly software fee is not published on either plan, so neither column is a total cost of ownership. The pattern to take away is that Treatwell charges heavily at the moment a new client arrives and lightly afterwards, while Youzse charges a flat subscription plus a card rate and charges 0% commission on new clients who find you through Youzse.
What Treatwell is good at, and who should stay
Treatwell runs a large consumer marketplace for hair and beauty in the UK and it is honest about the trade it offers. You pay a lot at the point a new client arrives and much less afterwards, which is a defensible model for a salon with columns to fill. Treatwell charges 0% commission on repeat bookings and on bookings made directly with the salon, so a business that turns first visits into regulars keeps the benefit. Saying in plain words on a public page that you still own your data after cancelling is more than most platforms commit to.
Stay if the marketplace is filling your diary and those bookings are becoming repeat clients. A 35% cost on a first booking is expensive, but an empty chair earns nothing at all, and it earns nothing again the following month.
Move when the marketplace has done its work and the bill no longer reflects it, or when you need more than a booking diary. Youzse is from £19 a month for the business with 0% commission on new clients who find you through Youzse, and it runs quotes, invoices, memberships, gift cards, loyalty and UK VAT returns alongside the calendar across more than 60 trades. Set against that, our card rate of 2.5% plus 35p applies to payments Treatwell would not have charged you for at all, so a salon taking most of its money in the chair should price that in honestly before moving.
Third-party pricing and features on this page were last checked on 10 August 2026. Rival platforms change their plans, so check their own site before you decide.
Keep reading
Leaving Fresha without losing your client list
What comes out of Fresha, what the Youzse importer reads, what does not survive the move and what to do about the booking links you have already given out.
Switching from Booksy, step by step
A running order for moving off Booksy: what to export, what the Youzse importer maps, what your bill looks like afterwards and which links you have to change yourself.