More callouts, less waiting around
Take bookings and callouts online, quote the job and get paid on site by card, all from your phone whatever the hour.
No commission on new clients. No per client charges.
One monthly subscription. 2.5% + 35p only when you take a card payment.
Take the callout, get paid on site
Customers book callouts and planned work online, you confirm the job and quote on arrival, then take payment on the spot by card. Every job and customer sits in one place, day or night.
No commission on new customers. No per job charges.
One monthly subscription. 2.5% + 35p only when you take a card payment.
Set up in 2 minutes. No credit card required.
Emergency work, paid on the doorstep
A lockout at eleven at night is not a job you invoice and hope for. Quote the call-out before you travel, take the card at the door and price out-of-hours work at what it is actually worth.
No commission on new customers.
One card rate of 2.5% plus 35p, with the platform fee inside it.
Set up in 2 minutes. No credit card required.
From lockout to security upgrade
The lockout is the introduction. The money is in the lock upgrade, the second property and the letting agent who needs a reliable locksmith on speed dial. Keep the property and lock history and follow up.
Unlimited customers and properties.
Unlimited customer records on every plan, yours to export at any time.
Set up in 2 minutes. No credit card required.
Running a locksmiths business
A locksmith is bought in the worst ten minutes of somebody's day. She is on a doorstep in the dark, she has already tried three numbers and only two questions matter to her. How long will you be, and what is it going to cost.
The four jobs a locksmith actually does
| Type of work | How it gets bought | What it is worth |
|---|---|---|
| A lockout at eleven at night | The first person who answers and names a price | A short job at a night rate, settled on the spot |
| A burglary repair the next morning | Urgently, often through an insurer or an agent | A repair plus an upgrade, to somebody who is listening properly |
| Planned security work | Quoted, compared and thought about for a fortnight | The largest ticket, and the only one with margin on the parts |
| Agent and landlord changeovers | A standing arrangement with somebody who has many doors | Small, constant and invoiced on terms |
Most locksmiths earn from the first line and build a business out of the last two. The gap between them is whether anybody follows up once the door is open.
Why an unquoted call-out damages this trade more than any other
- The customer is stressed, it is late and she has no way of comparing anything to anything
- A price named on the doorstep after the lock is drilled reads as an ambush whether or not it was one
- Non-destructive entry takes real skill and looks like nothing happened, which makes it the hardest work in the trade to charge properly for
- The review written that night is read by everybody who searches at midnight for the next two years
- A figure agreed on the phone, with the out of hours element included in it, removes every part of that
The lockout is an introduction to a house with bad locks
Somebody who has just been let back into her own home is standing beside a door you opened in four minutes. That is the most receptive anybody is ever going to be to a conversation about the cylinder in it.
It rarely happens then, because she wants to go to bed and you want to go home. It happens a week later, in a follow up most locksmiths never send, and it is worth several times what the call-out was.
The same holds after a break-in. The upgrade, the back door, the window locks and the garage are all bought within the fortnight afterwards or they are never bought at all.
What you fitted is sensitive information
A list of which properties have which locks, who holds a key and which agent manages the block is exactly the sort of record a locksmith should be careful with. It is also the record that turns the second job into twenty minutes instead of an hour.
Keep it against the address rather than the person, because people move and doors do not. An agent ringing about a flat wants to know what is on it now, not what a departing tenant thinks was fitted.
Suited systems make this unavoidable. Once one key opens six doors in a building, the only reliable version of the truth is the one that was written down at the time.
It is worth being explicit with commercial clients about how that information is held and who can see it, because they will eventually ask. Being the locksmith with a straight answer to that question is how the small jobs turn into the whole block.
One platform, every tool you need
The essentials sit together: bookings, payments, records, reminders and follow-up. No patchwork of apps, no per-client tax.
- 01Online booking and callouts
- 02Job scheduling
- 03Quotes on arrival
- 04Contactless card payments
- 05Customer and job history
- 06Runs from your phone
Online booking and callouts
Built in and ready on every plan, so this workflow lives with the rest of your business.
Included on every plan. No add ons, no client limits, no setup fees.
- Runs from the same dashboard
- Included without add-ons
- Connected to customer history
Job scheduling
Built in and ready on every plan, so this workflow lives with the rest of your business.
Included on every plan. No add ons, no client limits, no setup fees.
- Runs from the same dashboard
- Included without add-ons
- Connected to customer history
Quotes on arrival
Built in and ready on every plan, so this workflow lives with the rest of your business.
Included on every plan. No add ons, no client limits, no setup fees.
- Runs from the same dashboard
- Included without add-ons
- Connected to customer history
Contactless card payments
Built in and ready on every plan, so this workflow lives with the rest of your business.
Included on every plan. No add ons, no client limits, no setup fees.
- Runs from the same dashboard
- Included without add-ons
- Connected to customer history
Customer and job history
Built in and ready on every plan, so this workflow lives with the rest of your business.
Included on every plan. No add ons, no client limits, no setup fees.
- Runs from the same dashboard
- Included without add-ons
- Connected to customer history
Runs from your phone
Built in and ready on every plan, so this workflow lives with the rest of your business.
Included on every plan. No add ons, no client limits, no setup fees.
- Runs from the same dashboard
- Included without add-ons
- Connected to customer history
Simple pricing. Fast setup.
No new-client fees, a 30 day trial and one clear card rate when customers pay online.
0%
new client fees
30
day free trial
2.5%
card rate, plus 35p
2
minute setup
Clear answers before you switch
The details that usually slow down a move: setup, pricing, bookings, records and how Youzse fits into your day.
Yes. Customers book callouts and planned work from your booking page and you fit urgent jobs around the day.