What happens after you book

A confirmation arrives straight away with the date, the time and where to go. Most businesses also send a reminder before the appointment.

Your confirmation

Keep it. It has the address, the time and how to change the booking if you need to.

Reminders

Usually the day before, by email or text depending on the business. Some also send a notification to your phone if you have the app.

If nothing arrives

Check your spam folder first. Then check My Bookings in your account, which is the real record. If the appointment is there, you are booked whether the email arrived or not.

Making sure reminders reach you

Keep your email address and mobile number up to date in your account. A reminder sent to an old address helps nobody.

Before you go

Some businesses send a form to complete beforehand, particularly for treatments. Filling it in before you arrive saves time when you get there.

Common questions

I did not get a confirmation. Am I booked?

Check My Bookings. If the appointment is listed, you are booked.

Can I turn reminders off?

Manage what you receive from your notification preferences in your account.

Do I need to arrive early?

Follow whatever the business says in the confirmation. A few minutes early is usually appreciated.