Sometimes a customer will ask to see the information you hold about them. This is called a subject access request. You have one calendar month to respond.
What they are entitled to
A copy of the personal data you hold about them, in a format they can read and take with them.
How Youzse helps
Youzse can gather everything held about a customer across your account and produce it for you as a clear report and a machine-readable file. You do not have to dig through the system by hand.
How to handle one
- 1When a customer asks, record the request and note the date, as your month runs from then.
- 2Use the data request tools in Youzse to produce their data.
- 3Check it over and share it with the customer securely.
A few things to know
- The deadline is one calendar month, so start promptly
- If you are unsure a request is genuine, you can confirm the person's identity first
- Keep a note of how you responded, in case you need to show it later
If you are ever unsure how to handle a request, the Youzse team can point you in the right direction.
Common questions
How long do I have?
One month from the request. Start it the day it arrives rather than the week it is due.
Can I charge for it?
Not in normal circumstances. Requests are free.
What do I actually send?
The personal data you hold about them. An export of their record is the starting point.
