A deposit is part of the price paid when you book. It comes off what you owe at the end.
Why businesses ask for one
A booked slot nobody turns up to is time they cannot sell to anyone else. A deposit means somebody who books genuinely intends to come. It is not a fee, it is part of the price.
When you will be asked
Before you confirm, and the amount is shown. You are never charged without seeing what for.
If you cancel
Whether a deposit is returned depends on the business's cancellation policy and how much notice you gave. Cancel early and it is usually returned or moved to your new booking.
If they cancel
Your deposit should be returned or moved to a new appointment. Contact them if it has not been.
Common questions
Is a deposit the same as paying in full?
No. It is part of the price, and the rest is due at the appointment.
What happens if I reschedule?
Deposits usually move with the booking. Check the business's policy.
Can I get a deposit back if I cancel in good time?
Usually, subject to their policy. Ask before cancelling if you are unsure.
Topics
Related articles
Reschedule or cancel a booking
Open My Bookings, open the appointment and choose to reschedule or cancel it, as early as you can.
Pay an invoice
Open Invoices in your account, check the detail, then pay with a saved card or a new one.
Getting a refund
Refunds are issued by the business you paid, and take a few working days to reach your bank.