Understanding your revenue figures

Money invoiced, money collected and money in your bank are three different numbers and payouts arrive on a delay.

2 min readUpdated

Three numbers get confused with each other. What you invoiced, what you collected and what has reached your bank are not the same. The gaps between them are normal.

Invoiced

What you have billed. It includes anything unpaid, so it is the most optimistic of the three.

Finances, then Invoices & Quotes, then Invoices. What is owed, what is overdue and who to chase first.
Finances, then Invoices & Quotes, then Invoices. What is owed, what is overdue and who to chase first.

Collected

What customers have actually paid. This is your real revenue for the period.

Finances, then Takings & Payments, then Overview, over the last 90 days. Taken, still owed and what you keep after fees.
Finances, then Takings & Payments, then Overview, over the last 90 days. Taken, still owed and what you keep after fees.

In your bank

What has been paid out to you. Card payments settle on a delay, so the money arrives after the customer paid it. That gap is normal and is not money going missing.

Fees

Card processing takes a percentage. What is paid out is what the customer paid less fees, which is why a payout rarely matches a day's takings exactly.

Gift cards are not revenue yet

Money taken for a gift card is a liability until the work is done. Counting it as income is how businesses end up busy in February with nothing coming in.

Finances, then Gift Cards. Each card has a balance that falls as it is used.
Finances, then Gift Cards. Each card has a balance that falls as it is used.

Common questions

Why is my payout smaller than my takings?

Processing fees and the timing of when payments settled. Open the payout to see what it covers.

Finances, then Takings & Payments, then Payouts. Connect payments here and see what is on its way to your bank.
Finances, then Takings & Payments, then Payouts. Connect payments here and see what is on its way to your bank.

When does the money arrive?

Payouts run on a schedule with a delay after the payment. See payouts and getting your money.

Which number do I give my accountant?

They will want the detail rather than a headline. Export the underlying data.

Topics

ReportsRevenuePayouts

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