Troubleshooting

Fix the things that most often catch people out: sign-in problems, missing slots, failed payments and changes that will not show.

8 articles

Bookings

No available slots are showing
Check staff working hours first, then whether anyone is assigned to that service, then your booking rules.
2 min read
My booking page is not showing what I expect
Check the change was saved, then look at your own page in a private browser window to see what customers actually see.
2 min read

Access

A feature is missing from my sidebar
A missing page is either a permission on your role or a feature your plan does not include.
2 min read
I cannot sign in
Reset your password from the sign-in page, and if two-factor is the problem use a recovery code.
2 min read

Messages

A customer says they did not get a confirmation
Check the email address on their record, then Email Deliverability, then whether confirmations are switched on.
2 min read

Money

A payment failed
Most failed payments are the customer bank declining, so the fix is usually for them to try again or use another card.
2 min read

General

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