Notifications & messaging
Control what Youzse sends, to whom and on which channel, edit your email templates and fix messages that are not arriving.
10 articles
What gets sent
- Controlling what your customers receiveMarketing, then Automations, controls which notifications your customers receive and when they are sent.2 min
- Notification channels explainedEmail and push notifications are on by default, while SMS and WhatsApp stay off until you deliberately enable them.2 min
- Editing your email templatesMarketing, then Automations, then Email Templates, holds the wording of the emails Youzse sends on your behalf.2 min
Messaging
- Setting up messagingSwitch SMS and WhatsApp on under Settings, then Communications & Email Delivery, then Text and WhatsApp and pay for them under Settings, then Messaging Credit.3 min
- Notification sequencesA sequence is more than one message sent over time for the same event, like a reminder followed by a final nudge.2 min
Delivery
- Email deliverabilitySettings, then Communications & Email Delivery, then Email Delivery tracks how your customer emails are performing, what is delivered and what is bouncing.2 min
- Emails not arrivingCheck the address on the customer record, then look at Settings, then Communications & Email Delivery, then Email Delivery, to see whether the message was delivered or bounced.2 min
- Push notifications on the appPush notifications reach customers who have the app installed, arrive immediately and cost nothing to send.2 min
Your alerts
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