Bookings & calendar
Manage appointments, working hours and availability, take deposits, send reminders and handle cancellations and waitlists.
14 articles
Taking bookings
- How online booking worksSee how customers book you online and what lands in your diary.3 min
- Adding a booking yourselfAdd a booking by hand for phone, walk-in or returning customers.2 min
- Deposits and no-show protectionAsk for a deposit and protect your time against late cancellations and no-shows.2 min
- WaitlistsCapture demand when you are fully booked and fill cancellations fast.2 min
- Reminders and confirmationsKeep customers informed with confirmations and timely reminders before they visit.3 min
Managing your diary
- Your calendar and diary viewsSwitch between day, week and month views to read your diary at a glance.3 min
- Setting availability, breaks and time offControl your working hours, lunch breaks and days off so only real slots show.2 min
- Rescheduling and cancellationsMove or cancel bookings and let customers manage their own where you allow it.2 min
- Recurring and blocked timeSet up repeating bookings and block out time you do not want booked.2 min
Protecting your time
- Charging a deposit on a serviceOn the service, Deposit asks for no deposit, a fixed amount or a percentage of the price when the customer books.2 min
- Setting the no-show feeThe business no-show fee lives under Booking Rules. A single service can use that fee, charge a different one or charge none.2 min
- Charging a no-show fee on the appointmentMark the appointment as a no-show, then charge the fee from the appointment when a card is on file and automatic collection is off.2 min
- Letting customers add a tipAccept tips, under Booking Rules, lets a customer add a tip when they pay an invoice or a balance online.2 min
- Requiring a photo with the bookingA service can require a photo before the appointment. It can require at least one reference photo before the customer confirms.2 min
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