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Guides for running a service business

Practical guides on booking, deposits, no shows, payments and switching software, written for UK salons, barbers, garages, clinics and trades.

27 guides

Running your business

How to reduce no shows

What actually cuts no shows in a UK service business: deposits, reminder timing, cancellation windows and waitlists. With the rules on charging a no show fee legally.

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Money

Taking deposits for appointments

How UK service businesses should take appointment deposits: how much, refund rules, consumer law, VAT treatment and how to handle disputes and chargebacks.

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Choosing software

Switching booking software without losing clients

A step by step plan for moving to new booking software: what to export, how to run both systems in parallel, when to switch your links and how to tell your regulars.

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Choosing software

Choosing salon booking software in the UK

What UK salons should look for in booking software: deposits, reminders, commission on new clients, card rates, GDPR and data ownership. A buyer guide, not a sales pitch.

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Choosing software

Choosing garage management software

What UK garages should look for in workshop software: plate lookups, MOT reminders, job cards, parts and purchase orders, quote approval, payments and MTD ready VAT.

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Choosing software

How much does booking software actually cost?

UK booking software has three costs, not one: the subscription, the card rate and the fee charged when a new client books. Worked examples and what to add up before you choose.

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Choosing software

Is free booking software really free?

Free booking platforms still make money from your business. Where the revenue actually comes from, when free genuinely is the right answer and how to work out what it is costing you.

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Choosing software

Choosing an online booking system in the UK

What a UK small business should look for in an online booking system: VAT handling, UK GDPR, card rates in pounds, British date formats and support in your timezone.

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Choosing software

What "no commission" actually means

Commission-free booking software is a crowded claim. What the word commission is hiding, the questions that expose it and how to compare platforms on the total you actually pay.

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Choosing software

Do you actually need booking software?

A straight answer for UK service businesses. When a paper diary is genuinely fine, the four signs you have outgrown it and how to work out whether software pays for itself.

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Choosing software

Booking software you can actually change

How far booking software should bend to your business: dashboards, menus, feature switches, branded invoices and your own wording. What to test before you commit.

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Money

How to raise your prices

When to put your prices up, how much, how to tell clients and what to expect. A practical method for UK salons, barbers, garages, trades and clinics.

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