Getting help from support

Open Support in the sidebar. The more specific you are, the faster this goes.

What to include

• What you were doing, with the page you were on
• What you expected to happen
• What happened instead
• When it happened, and whether it happens every time
• A screenshot, which is worth more than three paragraphs

Names and references help

The customer's name, the booking date, the invoice number. Something that identifies the exact record turns a search into a lookup.

Before you get in touch

Check the troubleshooting articles for the obvious ones. Availability problems are almost always working hours, and missing pages are almost always a permission.

What not to send

Do not send passwords. Support will never ask for one, and anybody who does is not support.

If something is urgent

Say so and say why. A booking page nobody can use on a Saturday morning is not the same as a report column you would like renamed.

Common questions

Where is Support?

In the sidebar, below the help centre.

Do I need to log a ticket for a question?

Try the help centre first. If it is not covered, ask, because a question nobody could answer from the docs usually means the docs need improving.

Can support see my data?

Access to your account is controlled and audited. Support will ask before doing anything in your account rather than assuming.