I cannot sign in

Use the password reset on the sign-in page. If the password is fine and two-factor is the obstacle, use one of your recovery codes.

Work through it

1. 1Check you are using the right email address, since people often have two
2. 2Reset your password from the sign-in page
3. 3If the reset email does not arrive, check spam
4. 4If two-factor is the problem, use a recovery code
5. 5If you have no recovery codes left, contact support

Recovery codes

These are the codes you were given when you switched two-factor on. They exist precisely for a lost or wiped phone. If you have never saved them, do that now while you can still sign in.

A new phone

Two-factor lives on the device rather than in the cloud. Set it up again on the new phone before wiping the old one if you can, and use a recovery code if you cannot.

Repeated failed attempts

Sign-in is rate limited after several failures, which is deliberate. Wait a few minutes rather than trying harder.

Common questions

I have no recovery codes and a new phone. What now?

Contact support. Expect to prove who you are, because the alternative would make two-factor pointless.

Why was I signed out?

Sessions expire for security. Signing in again is normal rather than a fault.

Can somebody else reset my password for me?

No. Reset links go to your own email address, which is what makes them safe.