What you and your team receive is separate from what customers receive. Your own alerts are set from your profile rather than from the customer notification settings.
What is worth being told about
- A new booking, so you know the diary changed
- A cancellation, because that is a gap you may want to fill
- A new enquiry, because response time wins the work
- A failed payment, because that needs chasing while it is fresh
What is not
Every reminder that goes to a customer. Alerts you learn to ignore are worse than no alerts, because you stop reading the ones that matter.
Different people need different alerts
Whoever answers the phone wants enquiries and cancellations. Whoever does the books wants failed payments. The same set for everybody suits nobody.
Enquiries live in Inbox regardless
Even with every alert off, enquiries still arrive in Inbox. Alerts tell you to look, they are not the record.
Common questions
Where do I set my own notifications?
From your own profile area rather than the customer notification settings.
Can each staff member choose their own?
Yes. Their alerts are theirs to set.
I am getting too many alerts. What should I turn off?
Keep new bookings, cancellations, enquiries and failed payments. Turn off anything you have never acted on.
Topics
Related articles
Your inbox explained
Inbox collects enquiries from your public page in one place, so nothing waits unnoticed in a personal email account.
Controlling what your customers receive
Settings then Notifications controls which notifications your customers receive and when they are sent.
Roles and permissions explained
A role is a set of permissions and every team member has one, which decides what they can see and change.