Waitlists

A full diary is a good problem, but it should never mean turning customers away. Waitlists capture the demand and help you fill gaps the moment they appear.

How it works

When you have no free slots, a customer can join your waitlist instead of giving up. They can ask for a specific slot or simply tell you the dates and times that suit them, along with the service and the team member they prefer.

Filling a gap

When a booking is cancelled or rescheduled, that time opens up. Youzse can offer the freed slot to a waiting customer and let them know it is available. The offer is held for a window, giving them a fair chance to claim it before it passes to the next person or returns to general availability.

If they take it, the slot becomes their booking. If the window passes without a claim, the slot stays open for anyone.

Managing your waitlist

From the waitlist you can see who is waiting and what they are after. You can add a customer to the waitlist yourself, for instance when someone calls, and remove anyone who no longer needs a place.

Why it is worth using

• You never lose a keen customer just because today is full.
• Cancellations get filled quickly, so your time does not go to waste.
• Customers feel looked after, because being full does not mean being shut out.

Common questions

Does the waitlist fill cancellations automatically?

It is how you reach people who wanted a slot. Check it as soon as a cancellation comes in.

What should I record on a waitlist entry?

Which days and times actually work for them, so you can match somebody to the slot that comes up.

Is a waitlist worth it if I am rarely full?

Yes, because it also tells you which times are in demand, which is useful when you set your hours.